Justin Westbrooks
Published January 19, 2026
Some of the most dangerous companies on the planet feel amazing to work in.
People rave about the values. All hands feel like a reunion. Engagement scores sparkle. New hires post on LinkedIn about how they "finally found their people."
From the outside, it looks like a case study in healthy culture.
From the inside, something quieter is happening.
The culture has stopped being something you shape. It has become something you protect.
Once that shift happens, you have a problem. Not the obvious problem of toxicity and bad behavior. A more subtle one.
Dissent dries up. Sameness gets rewarded. Belonging quietly turns into a kind of compliance.
That is the dark side of a "healthy" culture. Not that people do not feel included. They do. The risk is that they no longer feel free to tell the truth when the thing on the line is the culture itself.
When Loving Your Culture Starts To Hurt You
Every strong culture starts with a story.
We were the scrappy underdog that figured it out. We put customers first. We move fast. We hire adults and treat them like adults.
At the start, that story is fuel. It attracts people who care about the same things. It gives teams a shared language so they can move faster and trust one another.
Then success shows up.
Now that story is not just a nice origin tale. It is identity.
"This is who we are."
Here is where it turns.
Once culture becomes identity, any challenge to the way things work feels personal. Questioning a habit feels like questioning the people who built it. Asking "should we still do it this way" sounds like disloyalty, not leadership.
Research on organizational silence has shown that even in companies that claim to be open, employees often share an unspoken belief. It is safer to say nothing about problems that touch the core story than to risk being the one who unsettles everyone else. Morrison & Milliken, 2000.
So people get smart.
They stop questioning decisions that are wrapped in values language.
They stay quiet when a beloved ritual no longer fits the scale of the company.
They smooth their own edges so they match the tone of the room.
The culture still looks healthy. People still say they love it here. On your engagement survey, everything looks green.
Underneath, adaptability is starving.
The Emotional Contract No One Admits To
In a strong culture, there is always an official deal and an unofficial one.
The official deal says things like "We value candor" and "We want you to bring your whole self" and "We encourage healthy dissent."
The unofficial deal sounds more like this.
Do not be the one who brings the mood down.
Do not question the values in public.
Do not suggest that the thing that made us successful might be the thing that holds us back next.
No one writes these rules down. People feel them.
You see it when a senior leader wraps every tough message in ten minutes of praise because they are scared of hurting feelings.
You see it when someone raises a real risk in a meeting and the room gets awkwardly quiet. Afterward three people ping them privately to say "good point" but none of them backed it in the room.
You see it when candidates who do not "feel like us" keep getting dropped in the late rounds, even when their track record blows the panel away.
Over time, employees internalize a simple equation.
Protecting the culture is a safer move than challenging it.
Organizational behavior research backs this instinct up. When people strongly identify with the organization, they often go out of their way to defend it and maintain its image. That can fuel extra effort and loyalty, and it can also mean they avoid raising concerns that might make the place look bad. van Dyne & Pierce, 2004.
That is how you end up with politeness without honesty and harmony without truth.
Everyone is playing by an emotional contract that never gets named.
Until you name it, you cannot fix it.
Psychological Safety Is Not Proven By Smiles
Psychological safety has become a buzzword, which is a shame, because the original idea was sharp.
Harvard professor Amy Edmondson defined it as a shared belief that the team is safe for interpersonal risk taking. Not safe for comfort. Safe for risk.
That includes the biggest risk inside a proud culture.
Saying out loud, "Our culture is in the way right now."
Most leaders never test for that. They measure safety with anonymous surveys and soft questions.
Do you feel included.
Does your manager care about you as a person.
Do you have friends at work.
Those questions matter, but they miss the edge that drives performance. They tell you if people feel accepted. They do not tell you if people feel free to challenge the story that creates that acceptance.
The real test is much simpler and much more uncomfortable.
What happens to the person who questions the culture in public.
If they get labeled as "not aligned" or "too negative" or "not one of us," your culture is a museum piece. People can admire it. They just cannot touch it.
If they get listened to, protected, and sometimes proven right, you are in a different game. Now culture is editable. Now psychological safety is real.
That is the line that decides whether your "healthy" culture is a competitive edge or a slow acting poison.
Five Signals Your Culture Has Become Untouchable
You do not need another index to see this. You need the courage to look at what is already in front of you.
1. Nobody Can Name What They Would Change
Ask a cross section of people one question.
"If you could change one thing about how we do things here, what would it be"
If the most common answer is "honestly, I love it all" you do not have perfection. You have people who learned that critique is unwelcome.
2. Values Get Used To End Arguments, Not Start Them
Watch how values show up in tough debates.
Do people say "Our value of X means we probably need to rethink this" or do they say "That idea does not fit who we are" and move on.
The first uses values as a lens. The second uses values as a shield.
3. Culture Fit Has Become A Catch All No
Look at your hiring decisions for senior roles. Go back over final round declines.
How often does "not a fit" show up as the main reason, without clear behavior based examples.
That is not gut feel. That is your culture quietly editing out anything that does not mirror what already exists.
4. Dissent Lives In Side Channels, Not In The Room
Check your own calendar. In big meetings, does anyone ever directly challenge the plan.
Then watch Slack or email after. Do the real concerns show up there, once the room is "safe" again.
That pattern is culture rigidity in action. Conflict did not disappear. It went underground.
5. Your Language Has Flattened Out
Tools like Workplace pick this up early. When hedge phrases spike and bold language drops, your people are telling you something.
"We will ship" turns into "We should be fine."
"Here is the risk" turns into "There might be a concern."
Any single phrase is nothing. When it becomes a pattern across teams, it is a live feed of people pulling punches to protect something.
If you see two or three of these signals, your culture is not just strong. It is stiff. That stiffness feels safe right up until the market changes and you cannot bend.
How To Keep Culture Editable And Honest
So what do you do if you suspect your "healthy" culture has crossed the line into self protection.
You do not fix this with slogans or another listening tour. You fix it by changing the operating system.
1. Put Culture On The Table, Not On A Pedestal
Start by saying the quiet part out loud.
In your next exec offsite, put one question on the agenda.
"Where is our culture helping us win right now. Where is it slowing us down."
Force specific answers. Tie them to real decisions.
Then do the same thing one level down. When people see leaders question the culture without punishment, the emotional contract begins to shift.
2. Make Challenging The Story Part Of The Job
Right now, challenging the culture probably feels like an act of bravery. That is the wrong standard.
Turn it into an expectation instead.
For major initiatives, require each group to name one way a current norm makes success harder. For example "our bias for consensus slows new product bets" or "our love of heroic saves hides bad planning."
Write those down. Decide what you will keep and what you will retire.
Once people know that naming these tensions is part of the job, not a test of loyalty, the ground moves.
3. Protect The People Who Break The Spell
Psychological safety is not what you say. It is what happens to the first person who crosses the invisible line.
When someone challenges a sacred process and they are right, do not just fix the process. Make the recognition public.
"We have been doing X for five years. Y raised a hard point about it in front of all of us. They were right. We are changing it. That is the behavior we expect from leaders here."
That one move sends a stronger message than any slide ever will.
4. Instrument Cultural Rigidity Like A Risk
You already track revenue, churn, defect rates. Treat culture the same way.
Use Workplace or similar tools to watch patterns in language and participation.
Which teams show falling dissent. Which forums have two voices that dominate every decision. Where has the rate of counterarguments collapsed.
Those are not "soft" metrics. They are leading indicators of execution risk.
When you see a slide deck with all green status and no clear risks named, do not celebrate. Ask "What are we not saying that we will wish we had said three months from now" and sit in the silence until you hear something new.
5. Schedule Time To Rewrite Your Own Story
Strong cultures age. What worked at 200 people breaks at 2,000. The problem is not that the old story was wrong. The problem is that you kept treating it like scripture.
At least once a year, run a culture retrospective the same way you run a product retrospective.
"What behaviors helped us hit our goals this year. What behaviors almost cost us."
Keep the ones that still serve the next chapter. Retire the ones that do not.
Write it down. Teach it in onboarding. Prove that updating the culture is not betrayal. It is the job.
The Question Every CEO And CPO Need To Ask
Here is the hard truth.
A culture people love is not automatically a good culture.
The cultures that win the next decade will not be the ones with the happiest values slide or the most emotionally smooth meetings.
They will be the ones where people can say "our culture is wrong for this" and still be seen as loyal, ambitious, and safe.
So ask yourself a question before your next all hands.
If someone stood up and said "our culture is holding us back" would that be treated as a contribution or a crime.
Your honest answer to that question tells you more about your real psychological safety than any survey score ever will.
Cultures are either museums or workshops.
Museums are beautiful and quiet.
Workshops are loud, a little messy, and always under construction.
If you want a company that survives the next wave of change, you know which one you need to run.
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